We offer a 60-day warranty ONLY against manufacturer defects for all scooters purchased DIRECTLY from Scooterland USA, LLC.
The warranty starts on the first day you received the scooter. Because the warranty does not apply to the hours you use your scooters, please exercise your right in 60 days.
We guarantee our products from manufacturer defects within the first 60 days from the date you receive your item. Warranty is on a parts exchange basis only. Warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. Customers MUST notify our company within 72 hours from date of receipt of the ordered scooter(s) if you believe there are any problems with your scooter(s). For all free-shipping vehicles, customers will be responsible for the shipping costs on all warranty parts.
We require the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note that items are covered for regular use; if we find the cause to be from misuse or abuse, the item(s) will be outside the warranty and the customer will pay for replacement parts charges. Also it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from Powersports Warehouse.
In many cases, we’ll ask for pictures of the defect parts instead of the actual parts.
WE WILL NOT SEND OUT ANY REPLACEMENT PARTS UNTIL WE HAVE RECEIVED THE DEFECTIVE PARTS or PICTURES WE REQUEST.
All parts sent are at the discretion of Scooterland USA, LLC. Parts are not guaranteed to be in stock and are subject to availability.
This warranty shall be limited to no more than the purchase price of the scooter.
Customers are required to pay the repair fee on any damage that is NOT caused by manufacturer defect.
Warranty is effective only if:
The product is completely and correctly assembled by a certified automotive or motorcycle technician.
The product is used under normal conditions for its intended purpose.
The product receives all necessary maintenance and adjustments.
When you think there are any manufacture defects on your brand new scooter, you must stop riding on the scooter right away! Please report the problems to Powersports Warehouse immediately. Neglecting the problems and continuously riding on that scooter is very dangerous for your life! And by doing so, will also complicate the scooter’s condition, which will make you take partial responsibility. We encourage you to exercise your 30-day warranty rights instead of going to a local repair place you select to fix your scooter, because you will not get reimbursed unless that repair is authorized by Powersports Warehouse and the price is agreed upon by Powersports Warehouse prior to repair.
The warranty is voided if: frame is broken or bent due to abuse; wheels are bent or broken due to impact; spindles or A-Arms are bent or broken due to impact; axles are bent or broken due to impact; non-factory altering of engine or its components; engine malfunctions due to neglect or abuse; plastic fairings are damaged by impact. This warranty does not cover wearable parts such as: cables--throttle and brake, brake pads and shoes, tires, spark plugs, hoses, filters and lubricants or damaged parts from accidents, abuse, or extreme riding; nor does it cover loss of time without motorcycle, vandalism, fire or theft. All warranties are voided if the scooter has been altered in any way or is used in racing or competition, rented, used under abnormal conditions, or subject to abuse, misuse, neglect or improper maintenance.